Winter Wellness Support – Mole Valley
Winter Wellness Support – Mole Valley
This document aims to give a flavour (not an exhaustive list) of what support is available across Mole Valley through the winter months and beyond. The majority of the support listed is free of charge or low cost. We have tried to include website links/email addresses as well as phone numbers where we have them. This document was last updated November 24th 2025.
Warm Welcomes
A warm welcome space is a physical venue run by a community group, church, charity, or organisation where people having trouble in heating their homes can come to warm up, get a hot drink, energy advice & debt support while also enjoying some social interaction. Each Warm Welcome venue runs throughout the winter starting from the 1st November until 31st March. Some warm welcome venues provide similar services throughout the year. All are welcome to attend, regardless of where you live or your circumstances.
Each venue offers something different but some of the services available are:
Free Hot Drinks, Fuel Vouchers, Winter Warm Packs, Energy Advice, Debt and Budgeting Advice, Free Meals and Food Bank Referrals. For more information on warm welcomes across Surrey please visit this website: Warm Welcome Venues in Surrey – Surrey County Council
Locations across Mole Valley:
– Libraries: Ashtead, Leatherhead, Bookham and Dorking – All open as warm welcome venues for the duration of their staffed opening hours (not during super access hours at Dorking Library)
– Boxhill Village Hall, Boxhill – Thursdays – 1.30pm-3pm Box Hill Village Hall Diary
– Chart Downs Social Club, Dorking – Fridays – 10.30am – 2pm (15) Chart Downs Community & Social Club | Facebook
– Crossways Community Café, Crossways Baptist Church, Dorking – Wednesday 12-2.30pm (term time) Crossways Church – Crossways Community Cafe
– Leatherhead Community Hub, North Leatherhead – Thursdays – 9.30am – 11.30am
– Westcott Village Hub, Westcott – (Various times when open)
1-2-1 – Support & Advice
British Red Cross – (covers central Dorking – please contact for more areas)
Support available up to 4 weeks from leaving hospital
Our service supports people as they leave hospital following an illness or injury. We aim to help you rebuild your confidence as well as your social and support networks. Our support is available as a one-off visit, support over the phone or regular visits for up to six weeks
To get in touch please email HealthandCareSouthEastAdmin@redcross.org.uk or call 01622 690011.
Citizens Advice provides free, independent, confidential and impartial advice on issues such as benefits, housing, debt, family & relationships, immigration, work and much more.
Advice Line – 10am – 4pm – Daily – 0808 278 7930
Drop-ins:
Tuesday – 10am-12pm in Leatherhead & Dorking
Wednesday – 10am-12pm in Leatherhead & Dorking
Thursday – 9.30am – 11.30am – Leatherhead Community Hub – Advice Café
Thursday – 2pm – 3pm – Dorking Foodbank
Energy Manage
At Energy Manage, we provide advice and information to households in Surrey and East Hampshire who are in or at risk of fuel poverty, with the aim of reducing their energy usage and saving them money.
Our aim is to to help households in or at risk of fuel poverty to save energy, save money and change behaviours for the better.
Circular Dorking
Free home energy surveys
NHS Social Prescribing
Social prescribing is an approach that connects people to activities, groups, and services in their community to meet the practical, social and emotional needs that affect their health and wellbeing. This can include things such as: Mental Health Support, RSPB nature prescribing, Fuel & Food support, support to reduce bills, funds from household support fund, Dementia buddies, Transport services, Social activities, Befrienders.
Dorking and surrounding area – Live Well Service in Dorking | DHC
Get in touch with Live Well Service:
01306 733536 / dohel.livewell.dhc@nhs.net (Monday – Friday 08:30-16:30, except Bank Holidays).
People are welcome to self-refer by letting us know their name, telephone number and their registered GP practice name.
Social Prescribing at Leatherhead PCN
Please note that we can only accept patients who are registered with one of the following practices:
- Ashlea Medical Practice – Leatherhead and Ashtead
- Eastwick Park Medical Practice
- Fairfield Medical Centre
- Molebridge Practice – Leatherhead and Fetcham
At present, we offer telephone consultations on Mondays, Tuesdays, Thursdays, and Fridays between 8:30 am and 4:30 pm.
This will be expanding from in December, when we expect to begin offering face-to-face appointments, as well as possible evening and Saturday sessions through extended hours access.
Referral Pathways
Patients can self-refer online via Joy App:
https://services.thejoyapp.com/en/listings/12725
Alternatively, they can call 01306 771125, select option 2, and leave a message.
Anyone can refer to our service, provided the patient has agreed to and is aware of the referral.
Surrey Coalition of Disabled People
Energy Bill Support, Fuel Vouchers, Warm Packs, Energy Efficient Appliances, Household Support Fund
Tel: 01483 456558
Food Support
The food support organisations listed below can help with low cost or free food. The Mid Surrey Community Fridges hubs and mobile stops are open to anyone. Just turn up at the locations during the opening times and get a range of food. The food varies each week according to what they receive. Please bring a bag with you and donations are welcomed to help keep the service going.
Support from Foodbanks require a voucher (more information in text below)
MSCF help prevent food going to landfill and redistribute it across Surrey. Suggested donations are £2.50. Below you can see Hubs and Mobile stops.
HUBS
| Location | Venue & Address | Opening Times |
| Dorking | Dorking Christian Centre, Church St, Dorking, RH4 1DW | Mon–Fri: 10:00–11:30 Wed: 13:30–14:30 |
| Goodwyns | Harvest Community Church, Stubs Hill, Goodwyns Rd, Dorking, RH4 2QD | Mon & Wed: 14:00–15:00 |
| Leatherhead | North Leatherhead Community Centre, Kingston Rd, Leatherhead, KT22 7PX | Wed & Thurs: 13:00–14:00 |
Mobile Stops
| Location | Venue & Address | Day & Time |
| Box Hill | Surrey Hills Residential Park, Boxhill Rd, Box Hill, Tadworth, KT20 7LZ | Tues: 13:15–13:45 |
| Newdigate | Newdigate Village Hall, Kingsland, Newdigate, Surrey, RH5 5DB | Tues: 14:00–14:30 |
| Westcott | St Johns Westcott, Furlong Rd, Westcott, Dorking, RH4 3PP | Tues: 14:30–15:00 |
| Ockley | Cricket Pavilion, Ockley, Dorking, RH5 5TS | Wed: 10:30–11:15 |
| North Holmwood | Norfolk Court, Dukes Ride, North Holmwood, Surrey, RH5 4TZ | Thurs: 13:15–13:45 |
| Beare Green | Car Park, Turner House, Leith Rd, Beare Green, Surrey, RH5 4RS | Fri: 12:30–13:00 |
| Rickwood Park | Horsham Rd, Beare Green, Dorking, Surrey, RH5 4PP | Fri: 13:15–13:45 |
| Capel | Capel Village Memorial Hall, 55 The St, Capel, Dorking, Surrey, RH5 5LD | Fri: 14:00–14:30 |
| Pixham | Pixham Lane Sports Ground, Pixham Lane, Dorking, Surrey, RH4 1PQ | Fri: 13:00–14:00 |
| Chart Downs | Chart Downs Social & Community Club, Chart Downs, Dorking, Surrey, RH5 4DD | Fri: 12:45–13:30 Current dates: 28th Nov; 5th & 19th Dec |
FOODBANKS
Dorking Foodbank
Venue: The Christian Centre, Church Street, Dorking, RH4 1DW,
Opening times: Tuesdays 4:15-5:30pm
Venue: Communications House, Curtis Road, Dorking, RH4 1EA
Thursdays 2pm-4pm. (By appointment only)
To access the foodbank, you will require a foodbank voucher, which can be provided to you by various different organisations, such as Citizens Advice – health visitors, housing officers and more. If you require an emergency voucher please call the voucher hotline on 07471 753436, 10 am to 12 noon, Monday to Thursday or for all other enquiries or questions please call the general number: 07494226743, 10am to 4pm Monday to Thursday or fill out an online enquiry form here:
www.dorkingarea.foodbank.org.uk/contact-us
Venue: Leatherhead Community Hub, Kingston Road, Leatherhead, KT22 7PX
Opening times: Saturdays 10-11:30am
Our foodbank works with a number of different agencies, such as Citizens Advice, children’s centres and health visitors. To find out more about the agencies that hold our vouchers and how you can get help, please call us on 0208 786 8221 or email us on foodbank@goodcompany.org.uk
Community Activities and Support
Chart Downs Social Club
– Craft Club – Fridays 10am – 11.30am
– Comfort Cafe – Fridays 12pm – 1.30pm
The Harvest Church
– Creation Cafe – Craft Group – Tuesdays – 1pm-5pm – Craft and Soup
– Community Cafe – Thurdays & Fridays – 9.30am – 11am
Saint Mary’s Church Fetcham
Afternoon Teas last Saturday of each month 3 – 4:30 PM
Footprints (toddler group) – Wednesdays – 10-11:30 AM
Coffee mornings & Hear Here Clinic (Hearing Aid Clinic; retubing, ear mould cleaning & battery replacement – NHS hearing Aids) 3rd Thursday of the month -10:30am –12pm
Repair cafe and coffee shop first Saturday of the month 10:00 – 1:00 PM
Bereavement café – 1st Thursday of month 10:00 AM to 11:30 AM
Men’s breakfast club – 3rd Saturday of the month 9:30 AM till 11:30 AM
Leatherhead Community Hub –LCH – What’s on
Old School House Café open 9-2 Tuesday-Saturday
Advice Café every Thursday 9:30 – 11:30
Wescott Village Hub – Home | Westcott Community Hub
Free Kids Meals every school holiday, no purchase necessary, whenever we’re open.
Free Lunch, Hot Drink available to all via the Ripple Effect Board whenever open.
Locals, Westcott, delivery of a Referral Bag if through local support group.
TRANSPORT
Connect service Surrey Connect: on demand bus service – Surrey County Council
Surrey Connect is a safe and reliable bus sharing service connecting you to your local community. It is available to everyone in Surrey in the areas shown on the map. (please click link to navigate to map)
Mole Valley Life – Community Transport Community Transport – Mole Valley Life
We will pick you up from your home and transport you around Mole Valley.
Booking a journey
Call us on 0300 123 7749 between 9am and 4pm, Monday to Friday (please note that lines will be closed from 12 – 1pm) to book.
You must register as a member to use this service – find out more on our Keep Mobile page. Keep Mobile – Mole Valley Life
Good Neighbours Schemes
There are over 100 voluntary good neighbour schemes in Surrey. Most of the groups take people to and from hospital, GP and other health appointments. Some groups offer befriending, shopping, library book and prescription collections, or run lunch and social clubs. It is always worth asking if a Good Neighbours group can help you. To find your nearest scheme, enter your postcode on the website: Good Neighbours – mole valley
COUNCIL SUPPORT
Surrey County Council – Everyday Essentials
Surrey County Council has launched a new Everyday Essentials E-voucher scheme that eligible residents can apply for to help with everyday living costs. The Everyday Essentials E-voucher can be redeemed at a supermarket of the recipient’s choice to help with buying everyday essentials.
Everyday Essentials E-voucher Scheme – Help with everyday living costs – Surrey County Council (The next E-Voucher scheme application window will open on Tuesday 2 December at 10am)
MOLE VALLEY
Fairfield Centre
The Fairfield Centre offers a warm welcome to all aged 60+. The Centre is open Monday to Friday 10am-4pm. There is a café offering beverages and light snacks open from 10am to 3.30pm and a nutritious, home-style cooked two-course hot meal is served daily at 12.30pm (alternative selections also available).
We have classes to help you feel stronger and more steady, improve your balance and increase your confidence for everyday activities, as well as Tai chi, singing, art, knitting and much more
PARISH COUNCILS AND RESIDENT ASSOCIATIONS
Most (not all) Residents Associations and Parish Councils have a dedicated website where you can find out up to date information about where you live. Some also have social media accounts where you can also ask questions and stay informed about your local community. Please see the links below from the Mole Valley District Council website for more details on Parish Councils and Residents Associations in Mole Valley.
Residents’ Associations – Mole Valley District Council
Parish Councils – Mole Valley District Council
Useful websites:
Citizens Advice Mole Valley – Citizens Advice Mole Valley
Mole Valley District Council – Homepage Live – Mole Valley District Council
Mole Valley Life – Mole Valley Life – Your Life. Your Journey. Share it with us
Central Surrey Voluntary Action – Home – Central Surrey Voluntary Action
Connect to Support – Home Page | Connect to Support Surrey
Surrey County Council – Surrey County Council
Healthy Surrey – Healthy Surrey
Family Information Service – Family Information Service – Surrey County Council
Useful Phone numbers
| Service | Phone Number |
| Surrey Community Helpline (welfare, cost-of-living advice) |
0300 200 1008 |
| Adult Social Care – Surrey | 0300 200 1005 |
| Adult Social Care (Emergency / Out-of-Hours) | 01483 517 898 |
| Citizens Advice Mole Valley (Adviceline) | 0808 278 7930 |
| Universal Credit / Benefits Help (GOV.UK / Cost-of-Living) | 0800 328 1344 |
| Samaritans (emotional support, 24-hour) | 116 123 |
| Mole Valley Life (Community Support / Advice) | 01372 204500 or 0300 123 7749 |
| Mole Valley District Council (general enquiries) | 01306 885001 |
| Gas Emergency | 0800 111 999 |
| Power Cut / Electricity Emergency (UK Power Networks) | 105 (or 0800 31 63 105 from a landline) |
| Water / Sewer Emergency (Thames Water) | 0800 316 9800 |
| Adult Social Care (Surrey County Council) | 0300 200 1005 (9am–5pm) |
| Adult Social Care – Emergency Duty Team (Out-of-Hours) | 01483 517 898 |
| Children’s Services / Safeguarding (Mole Valley, Surrey) | 0300 470 9100 |
| Domestic Abuse (Surrey) | 01483 776 822 (9am–9pm) |
| Road / Highways Emergencies (Surrey) | 0300 200 1003 (24-hour) |